Refund policy

Return Policy 

We accept returns within 7 calendar days of delivery. Please email us at undertheoakvintage@outlook.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at undertheoakvintage@hotmail.com

If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at undertheoakvintage@hotmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To qualify for a refund:

Items must be returned in original condition using original packaging

Return shipping is the buyer’s responsibility

A refund will be processed once the item arrives safely back with us

We reserve the right to withhold a partial refund if the item is returned damaged due to poor repacking.

Non-returnable items:
Customs-rejected packages due to unpaid duties

Items damaged after arrival

Items damaged by improper handling

Toleware or painted detail wear typical of antique items

Damages in Transit

If a glass or ceramic item arrives damaged, email us within 12 hours of delivery with:

At least 3 clear photos of the item

Photos of external and internal packaging

Your order number

We will file a postal insurance claim and process a refund if damage qualifies. Minor loss (e.g., painted detail or decorative scroll) is not covered under postal insurance

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at undertheoakvintage@hotmail.com. 

If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at undertheoakvintage@hotmail.com.